What passes for keeping the customer happy nowadays!
You are now chatting with 'Alexey Bozhenko'
Alexey Bozhenko: Hello, my name is Alex, please let me know how can I help you today?
you: Hi As per my previous e-mails I told you I did not want to renew Hosting with you. Please reverse this immediately!!!!!!!!!!!!! Yours truly ( complete copy & paste of e-mails followed here)
Alexey Bozhenko: Could you please clarify ?
you: You have renewed against my specific instructions. Please reverse this at once and refund any monies taken form my Visa card with immediate effect. Thank you.
Alexey Bozhenko: In order to cancel the payment you should submit a ticket to our billing department
you: I should not have to run round your various departments, just transfer this conversation to the relevant person for me. As the customer, you should be supporting me. This is hardly likely to make me wish to return to hosting with you!
Alexey Bozhenko: Please let me inform you that the billing requests can be processed via ticket only
you: How ridiculous is that - your billing department ignore my e-mails, and your e-mail suggests I should contact you via this "live chat" to resolve any issues, and now you claim that this is not possible?
Alexey Bozhenko: You can cancel your payment via ticket only
you: So how exactly do I do that, bearing in mind that your "instructions" in the e-mail to contact your "live Chat" facility appear to be erroneous?
Alexey Bozhenko: You can create a ticket from your account page -> 24/7 help center -> create new ticket
So much for Customer Service!