Wednesday, 17 March 2010

Anyone Recommend A Hosting Service?


What passes for keeping the customer happy nowadays!

You are now chatting with 'Alexey Bozhenko'

Alexey Bozhenko: Hello, my name is Alex, please let me know how can I help you today?

you: Hi As per my previous e-mails I told you I did not want to renew Hosting with you. Please reverse this immediately!!!!!!!!!!!!! Yours truly ( complete copy & paste of e-mails followed here)

Alexey Bozhenko: Could you please clarify ?

you: You have renewed against my specific instructions. Please reverse this at once and refund any monies taken form my Visa card with immediate effect. Thank you.

Alexey Bozhenko: In order to cancel the payment you should submit a ticket to our billing department

you: I should not have to run round your various departments, just transfer this conversation to the relevant person for me. As the customer, you should be supporting me. This is hardly likely to make me wish to return to hosting with you!

Alexey Bozhenko: Please let me inform you that the billing requests can be processed via ticket only

you: How ridiculous is that - your billing department ignore my e-mails, and your e-mail suggests I should contact you via this "live chat" to resolve any issues, and now you claim that this is not possible?

Alexey Bozhenko: You can cancel your payment via ticket only

you: So how exactly do I do that, bearing in mind that your "instructions" in the e-mail to contact your "live Chat" facility appear to be erroneous?

Alexey Bozhenko: You can create a ticket from your account page -> 24/7 help center -> create new ticket

So much for Customer Service!

The Penguin


Corrugated Soundbite said...

Wasn't "Midphase" was it? They're awful enough to match the above transcript. Plus everyone who works there is either Russian or Indians called "John".

Anonymous said...

Anonymous said...

and they are English!!

Anonymous said...

I use the for all my domains, registering and hosting.

Canadian based or at least served out of the the Maritime Provinces for customer service 24/7 no exceptions.

They all speak good English and can talk you through problems.

My call to them costs nothing because of my telephone package and if you tell them that you cannot hold the line they will call back at the appointed time.

Excellent service and not expensive.

Marchamont Needham said... have served me well.

PJH said...

You might want to investigate claiming your money back using CCA Section 75 for a credit card, or if it's a visa debit card then Visa Chargeback.

Re: hosting; I use

microdave said...

Aren't you going to tell us who it was? The threat of bad publicity usually works wonders. And the rest of us can steer clear of them.

Jockdownsouth said...

Namesco -

Based in Kidderminster.

Anonymous said...

Same thing with BT, call centre in Newcastle I think, couldn't make out a word she said, heavy geordie accent. I was left screaming with frustration.

Why can't they see that customers want to speak to people they can understand, over the counter, face to face?

The best/worst I had was when I went to BT's offices to tell them my phone wasn't working. They told me I couldn't report it there, I had to ....wait for it.... PHONE IN.

Yeah good one. I suppose if your internet isn't working you have to email them.... nice way to keep complaints to the minimum.